Return Protocol
Systematic procedures for hardware de-commissioning and investment recovery.
Procedure_Workflow
Request_Auth
Initialize return request via support terminal
Pack_Hardware
Use original shielding and secure padding
Dispatch_Logistics
Send to our returns node with tracking ID
Credit_Sync
Receive investment refund within 7 days
1. Return Eligibility Window
30_DAY_LIMITComponents may be returned within 30 solar days of deployment if they are unused, in original shielding, and include the transaction manifest
Components may be returned within 30 solar days of deployment if they are unused, in original shielding, and include the transaction manifest.
2. Non-Refundable Nodes
EXCEPTIONS_ACTIVECertain items like activated software, digital licenses, and specialized customized hardware are not eligible for return logistics
Certain items like activated software, digital licenses, and specialized customized hardware are not eligible for return logistics.
3. Refund Synchronization
5-7_DAYS_SYNCOnce hardware is inspected, we will notify you of the approval status
Once hardware is inspected, we will notify you of the approval status. Approved credits will be synced within 5–7 operational days.
4. Hardware Exchanges
COMPONENT_SWAPFaulty components can be exchanged for identical nodes
Faulty components can be exchanged for identical nodes. Exchanges are subject to inventory status and technical verification.
5. Logistics Responsibility
TRACKABLE_ONLYClients are responsible for return dispatch costs unless the component is defective
Clients are responsible for return dispatch costs unless the component is defective. We recommend trackable logistics channels.